Refund & Returns Policy

1. All Sales Are Generally Final

Because NUVEXA BIOSCIENCE supplies research-use-only compounds and laboratory materials, general returns cannot ordinarily be accepted after an order has been fulfilled, shipped, or delivered.

Once laboratory materials leave our controlled fulfillment environment, NUVEXA BIOSCIENCE cannot independently verify storage conditions, handling conditions, environmental exposure, or product integrity.

Returns are therefore generally not accepted for:

• Opened, used, altered, or otherwise handled products.
• Products that have left verifiable storage conditions.
• Products ordered incorrectly by the customer.
• Changes of mind after an order has entered fulfillment or shipment.
• Products damaged through improper handling or storage after delivery.
• Requests based on expectations concerning effects, performance, results, or any unauthorized use.

2. Eligible Refund or Replacement Situations

NUVEXA BIOSCIENCE may review a request for a replacement, account credit, or refund where a verified order issue involves one of the circumstances below.

Incorrect Product Received

If you receive a different product or strength from the item listed on your confirmed NUVEXA BIOSCIENCE order, please contact us promptly.

Product Damaged During Shipping

A claim may be reviewed if a product arrives broken, cracked, leaking, visibly compromised, or otherwise physically damaged during transportation.

Missing Items

If one or more items listed on your confirmed order are missing from the delivered shipment, contact our support team so the shipment can be reviewed.

Lost or Undelivered Packages

Shipments that remain undelivered or are confirmed lost by the applicable shipping carrier may be reviewed on a case-by-case basis.

Claims involving damaged, incorrect, or missing items should generally be submitted within 7 days of confirmed delivery . Claims involving a shipment confirmed lost by the carrier should generally be submitted within 7 days of confirmation of the loss.

3. Non-Refundable Situations

Refunds, credits, or replacements will generally not be approved for:

• Packages confirmed as successfully delivered by the shipping carrier.
• Packages that are lost, stolen, misplaced, or damaged after confirmed delivery.
• Products incorrectly selected or ordered by the customer.
• Products that have been opened, used, altered, reconstituted, tampered with, or otherwise changed after delivery.
• Products showing evidence of improper storage, exposure, or handling following delivery.
• Orders shipped to an incorrect or incomplete address supplied by the customer.
• Delays caused by carrier disruptions, severe weather, holidays, customs processes, inaccurate customer information, or circumstances outside the reasonable control of NUVEXA BIOSCIENCE.
• Requests based on expected personal, physiological, therapeutic, clinical, performance, wellness, or other unauthorized outcomes.

4. How to Submit a Claim

To request review of an eligible damaged shipment, incorrect item, missing item, lost shipment, refund, or replacement issue, contact NUVEXA BIOSCIENCE using the information below.

Please include:

1. Your full name.
2. Your NUVEXA BIOSCIENCE order number.
3. The email address associated with the order.
4. A clear description of the issue.
5. Clear photographs of the product, vial, product label, shipping box, and packaging where relevant.
6. Any applicable shipping or tracking information.

Additional documentation or information may be requested before a claim can be reviewed or approved.

5. Shipping Costs

• Original shipping charges are generally non-refundable.
• Where a replacement is approved because of a verified NUVEXA BIOSCIENCE fulfillment error or qualifying shipping damage, NUVEXA BIOSCIENCE may cover reasonable shipping costs for the replacement shipment.
• Additional costs resulting from an incorrect or incomplete address supplied by the customer may remain the customer's responsibility.

6. Product Integrity

Laboratory and research materials may require appropriate storage, handling, transportation, and environmental conditions.

Once an order leaves the NUVEXA BIOSCIENCE fulfillment environment, we cannot independently verify all handling or storage conditions during transportation or after delivery.

For this reason, opened, used, altered, improperly stored, compromised, or otherwise handled products generally cannot be returned or placed back into inventory.

This restriction helps maintain appropriate product-integrity, inventory-control, and laboratory-material handling standards.

7. Order Cancellations

If you need to request cancellation or modification of an order, contact: support@nuvexabioscience.com as soon as possible.

Cancellation or modification requests are not guaranteed. Once an order has entered processing, packing, fulfillment, or shipment, it may no longer be possible to cancel or modify the order.

8. Approved Refunds

If NUVEXA BIOSCIENCE approves a refund, the refund will generally be processed using the original payment method where technically and commercially available.

The time required for a refund to appear may vary based on the applicable payment processor, bank, financial institution, payment method, or transaction network.

NUVEXA BIOSCIENCE cannot control processing times imposed by third-party financial institutions or payment providers after a refund has been submitted.

9. Research Use Only

Products offered through NUVEXA BIOSCIENCE are supplied strictly for legitimate laboratory research, analytical testing, scientific investigation, and related research applications.

Products are for research use only. Not for human consumption. Not for human or veterinary use.

Products are not intended for therapeutic, diagnostic, clinical, cosmetic, household, food, veterinary, or other unauthorized consumer applications.

Refunds will not be provided based on expectations involving personal, therapeutic, clinical, physiological, wellness, performance, or other unauthorized outcomes.

10. Sale and Promotional Items

Products purchased during a sale, promotional event, discount campaign, coupon promotion, bundle promotion, or other reduced-price offer remain subject to this Refund & Returns Policy.

Promotional pricing does not create additional return or refund rights beyond those expressly described in this policy.

11. Exchanges

NUVEXA BIOSCIENCE does not offer general product exchanges for customer preference, incorrect selection, or change-of-mind requests.

Where an incorrect or damaged item has been verified and a replacement is approved, NUVEXA BIOSCIENCE may replace the affected item with the correct product or another appropriate resolution.

12. Policy Updates

NUVEXA BIOSCIENCE may revise, update, or replace this Refund & Returns Policy when reasonably necessary to reflect changes to our products, operations, shipping procedures, fulfillment processes, payment methods, handling requirements, or website policies.

The current version of this policy will be published on nuvexabioscience.com with an updated revision date.

13. Contact NUVEXA BIOSCIENCE

If you have questions regarding an order, damaged shipment, incorrect product, missing item, refund request, replacement, cancellation, or this Refund & Returns Policy, please contact us.