Shipping Policy

1. Shipping Availability

NUVEXA BIOSCIENCE ships to eligible destinations supported by the shipping methods presented during checkout.

Shipping availability may depend on:

• Destination eligibility;
• Carrier availability;
• Product availability;
• Shipping-service limitations;
• Order size or package requirements;
• Applicable legal, regulatory, compliance, or operational restrictions.

NUVEXA BIOSCIENCE reserves the right to decline shipment to an address where delivery cannot reasonably, safely, or lawfully be completed.

2. Order Processing

Orders generally begin processing after payment has been successfully received or verified and after any applicable inventory, address, account, fraud-prevention, security, and order-review requirements have been completed.

Orders submitted outside normal fulfillment periods, including weekends or holidays, may begin processing on the next applicable business day.

Internal processing time is separate from carrier transit time. Selecting a faster delivery service does not necessarily reduce payment verification, security review, warehouse preparation, or internal fulfillment time.

3. Shipping Methods and Delivery Estimates

Available shipping methods may vary based on destination, package requirements, order size, carrier availability, and service coverage.

Available methods and estimated delivery timeframes will be displayed during checkout where supported.

Delivery estimates are provided for convenience and should not be treated as guaranteed arrival dates unless the applicable carrier service expressly provides such a guarantee.

Remote, limited-service, restricted, or difficult-to-access destinations may require additional transit time.

4. Shipping Rates and Promotions

Applicable shipping charges are calculated according to the destination, shipping method, order requirements, and carrier availability.

Free-shipping offers, promotional shipping rates, coupons, or other delivery incentives may be subject to minimum order values, destination restrictions, promotional periods, or other qualifying conditions.

NUVEXA BIOSCIENCE may update shipping rates or promotional shipping terms when reasonably necessary.

5. Shipping Confirmation and Tracking

When tracking is available, shipping confirmation and tracking information may be sent to the email address associated with the order.

Tracking may also be available through the applicable account or order-status area where supported.

Tracking information may require additional time to become active after a shipping label has been generated.

A “label created” or similar status does not necessarily indicate that the carrier has already collected, scanned, or transported the shipment.

6. Packaging

NUVEXA BIOSCIENCE prepares orders using packaging selected to support appropriate product protection during ordinary fulfillment and carrier transportation.

Required shipping labels, carrier information, product information, safety information, and legally required documentation may appear where appropriate.

Packaging methods may vary depending on the product, order size, shipping method, carrier requirements, and destination.

7. Product Handling During Transit

Packaging and shipping methods are selected based on expected transportation requirements.

Unless expressly stated during checkout or otherwise confirmed in writing, standard shipping should not be interpreted as a guaranteed refrigerated, frozen, or temperature-controlled cold chain.

Customers are responsible for monitoring available tracking information, receiving shipments promptly, inspecting products after delivery, and following applicable product-storage instructions.

8. Shipping Address Accuracy

Customers are responsible for entering a complete, accurate, current, and deliverable shipping address during checkout.

NUVEXA BIOSCIENCE is generally not responsible for shipping delays, failed deliveries, returned shipments, or misdelivery caused by incorrect, incomplete, outdated, or improperly entered customer information.

If you notice an address error, contact NUVEXA BIOSCIENCE immediately at: support@nuvexabioscience.com .

Please include your order number and the corrected information.

Address modifications cannot be guaranteed after an order has entered processing, packing, fulfillment, or shipping.

9. Carrier Delays

After a shipment is transferred to a carrier, transportation, sorting, routing, scanning, and final delivery are managed by the applicable carrier.

Delays may result from circumstances including:

• Carrier transportation schedules;
• Sorting or routing issues;
• Severe weather or natural events;
• Holidays or seasonal shipping demand;
• Labour disruptions;
• Remote delivery locations;
• Incorrect delivery information;
• Failed delivery attempts;
• Customs or regulatory processing where applicable;
• Security-related processing;
• Other events outside the reasonable control of NUVEXA BIOSCIENCE.

A carrier delay does not automatically qualify an order for a refund, replacement, credit, or reshipment.

10. Lost or Undelivered Shipments

If tracking indicates that a shipment may have been lost, remains undelivered, or has shown no movement for an unusually extended period, please contact: support@nuvexabioscience.com .

Please provide your order number, tracking information, delivery address, and a description of the issue.

NUVEXA BIOSCIENCE may need to review the tracking history or cooperate with the applicable carrier before determining whether a replacement, reshipment, refund, credit, or another resolution is appropriate.

11. Damaged Shipments

Customers should inspect packages promptly after delivery.

If a product arrives broken, leaking, visibly compromised, or otherwise damaged during transportation, contact NUVEXA BIOSCIENCE as soon as possible at: support@nuvexabioscience.com .

Please include:

• Your order number;
• Tracking information;
• A description of the damage;
• Photographs of the external shipping box;
• Photographs of the shipping label;
• Photographs of the internal packaging;
• Clear photographs of the affected product.

Please retain the original shipping packaging, shipping label, internal packaging, and affected products while the claim is under review.

12. Delivered but Not Received

A shipment marked as delivered by the applicable carrier is generally treated as delivered unless subsequent carrier information indicates that the delivery record was incorrect.

Before contacting NUVEXA BIOSCIENCE, customers should check any applicable mailroom, reception area, parcel locker, front desk, household member, secure delivery location, neighbour, property-management office, or carrier delivery point.

NUVEXA BIOSCIENCE is generally not responsible for packages lost, removed, misplaced, or stolen after confirmed delivery.

13. Returned or Refused Shipments

A shipment may be returned because of an incorrect address, incomplete address, failed delivery attempts, recipient refusal, unclaimed package, carrier restriction, or another delivery issue.

Returned or refused shipments are not automatically eligible for a refund.

Additional carrier or shipping charges may apply before an order can be reviewed for reshipment.

Because NUVEXA BIOSCIENCE supplies research-use-only laboratory materials, returned products may not be eligible to be restocked or reshipped where product integrity can no longer be independently verified.

14. Shipping Restrictions

NUVEXA BIOSCIENCE reserves the right to refuse, hold, modify, or cancel an order when shipment cannot reasonably, safely, operationally, or lawfully be completed.

Restrictions may arise from:

• Destination restrictions;
• Carrier-service limitations;
• Product availability;
• Legal or regulatory requirements;
• Payment-verification concerns;
• Fraud or security concerns;
• Incomplete customer information;
• Research-use or eligibility concerns;
• Operational or fulfillment limitations.

15. Bulk and Institutional Orders

Laboratories, research organizations, academic institutions, qualified businesses, and other eligible purchasers seeking larger-volume orders may contact NUVEXA BIOSCIENCE before placing an order.

Volume requirements, shipping arrangements, fulfillment requirements, documentation, invoicing, and other terms may be reviewed separately where applicable.

For bulk-order or shipping inquiries, contact: support@nuvexabioscience.com .

16. Research Use Only

Products offered through NUVEXA BIOSCIENCE are supplied exclusively for legitimate laboratory research, analytical testing, scientific investigation, and related research applications.

Products are not intended for therapeutic, clinical, diagnostic, veterinary, cosmetic, food, household, or other unauthorized consumer uses.

Customers are responsible for determining whether products may lawfully be purchased, received, possessed, stored, handled, and used for their intended research purpose.

17. Policy Updates

NUVEXA BIOSCIENCE may revise or update this Shipping Policy from time to time to reflect changes in carrier services, shipping rates, delivery coverage, fulfillment procedures, product availability, compliance requirements, website operations, or business practices.

The current version will be published on nuvexabioscience.com with an updated revision date.

18. Contact NUVEXA BIOSCIENCE

For questions concerning shipping, tracking, address corrections, delivery issues, damaged shipments, bulk-shipping inquiries, or this Shipping Policy, please contact NUVEXA BIOSCIENCE.